Technical Support Assistant
Get instant, accurate answers from Zensol's technical library — powered by AI, grounded in our own documentation.
Have a technical question right now?
Click the chat bubble and get your answer in seconds.
Open the assistantHave a question about circuit breaker or OLTC diagnostics, or how to use your Zensol instruments (CBA‑32P, CBV/CB14, TAP‑4/TAP‑DRM) or your Zensol softwares like CbaWin, OpenZenCBV, OpenZenTAP? Ask our Technical Support assistant and get a clear answer in seconds, complete with the original diagrams, photos, and exact source references — no more digging through PDFs or rewatching training videos.
Behind the assistant is a curated knowledge base built exclusively from Zensol's technical material. Every answer comes from verified internal sources, including IEEE and CIGRE articles on circuit breakers and OLTCs, as well as user manuals, application notes, diagnostic methodologies, vibro‑acoustic testing guides, and step‑by‑step training videos covering our instruments and software platforms. The assistant never guesses or relies on external information; if a topic isn't documented, it simply tells you, ensuring complete accuracy and full reliability.
How to use it
Open the assistant
Click the chat bubble in the corner of the page to open the assistant.
Quick intro
Tell us your name, company, role, and email. Takes 10 seconds.
Ask your question
In your own words, just like you'd ask a colleague. For example: "Where should I mount a displacement transducer?" or "How do I load a test plan in CbaWin?"
Get your answer
With the original diagram or photo when relevant, and a citation showing exactly which document (and page) or video it came from.
Keep asking
The assistant remembers the conversation, so you can rally back and forth naturally.
Email yourself the conversation
Click the ✉ icon at any time to receive the full conversation, images included, straight to your inbox for future reference.
