CUSTOMER SATISFACTION SURVEY

We thank you very much for purchasing one of our products. As a valued customer, we care about what you think.
We would like to know if you are satisfied with the product and the service you have received, and what you think would need to be improved.
The fields marked as * are necessary:

Date:
  
Last Name:
*		 First Name:
*
Company:
*		 Telephone Number:
Street address :
*
Street address : (Line 2)
City:
*		 Zip Code:
*
Country:
*		 Email:
*
GENERAL QUESTIONS:
1. On a scale of 1 to 10 (10 - the most satisfied) how would you rate your level of satisfaction toward the product you purchased from us?   
2. On a scale of 1 to 10 (10 - the most satisfied) how would you rate your level of satisfaction toward the service provided with this product?   
3. What did you like the most about our products?
4. What did you dislike the most about our products?
5. On an average, how many times a year are you using this equipment a year?  
ABOUT THE EQUIPMENT:
6. Do you find it strong enough (equipment, cable, accessories, etc.)? YES    NO
7. Did it ever need repair? YES    NO
   If yes, was the repair fast enough? YES    NO
8. Do you find it easy to use? YES    NO
   If not, any suggestion on what could be changed to make it easier to use :
ABOUT THE SOFTWARE:
9. Did you have any difficulty installing the software onto your computer? YES    NO
10. Do you know you can download the latest version of our software directly from the internet? YES    NO
11. Do you find the software easy to use? YES    NO
   If not, any suggestion on what could be changed to make it easier to use :
ABOUT THE SERVICE:
12. Do you have a hard time talking or communicating (by phone or e-mail) to someone
at Zensol when you have a question (technical or not) about our products?		 YES    NO
13. Were you satisfied with the response you got when communicating with Zensol? YES    NO
14. Was the response fast enough? YES    NO
15. Did you know that there is a Sharing Knowledge section in the website? YES    NO
16. When was the last time you consulted that section?       
17. Do you receive our "News" e-mails? YES    NO
18. Do you find them useful? YES    NO

We thank very much for spending the time answering those questions.

                
If you have more comments please contact us at  zensol@zensol.com
 

 
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© Zensol Automation Inc
ZENSOL AUTOMATION INC.
2281 Rue Guenette
Saint Laurent, QC H4R 2E9 Canada
Tel: (514) 333-3488 - Fax: (514) 333-3499
e-mail: zensol@zensol.com
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